ECOTRAD LTD
ECOTRAD LTD

FAQ

Welcome to our FAQ section, where we aim to provide you with answers to commonly asked questions about our products and services. If you have a question that isn't covered here, please feel free to contact our customer support team for further assistance.


1. How do I place an order?

To place an order, simply follow these steps:

  1. Browse our website and select the products you wish to purchase.
  2. Add the items to your shopping cart.
  3. Proceed to the checkout page.
  4. Provide your payment information.
  5. Review your order and confirm it.
  6. You will receive an order confirmation email once your order is placed.


2. What payment methods do you accept?

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards (with Visa or MasterCard logo)
  • PayPal


3. Do you offer international shipping?

Yes, we offer international shipping to select countries. You can check the list of supported countries during the checkout process.


4. How long will it take to receive my order?

Shipping times vary depending on your location and the product. Typically, orders are delivered within 14 business days. You can track your order using the provided tracking information.


5. What is your return policy?

Please refer to our Return Policy page for detailed information on our return process, eligibility, and timelines.


6. Are your products eco-friendly and sustainable?

We are committed to sustainability and eco-friendliness. Many of our products are sourced from sustainable materials and practices. For specific product details, please refer to the product descriptions.


7. How can I contact customer support?

You can reach our customer support team by:


8. What if I receive a damaged or incorrect item?

In the rare event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receipt. We will arrange for a replacement or refund as needed.


9. Do you have a size guide for your clothing items?

Yes, we provide size guides for our clothing items. You can find size charts on the product pages to help you choose the right size.


10. Can I cancel my order after it's been placed?

You may cancel your order within 24 hours of placing it. Please contact our customer support team immediately to request a cancellation.